Get help from our team

Our team answers questions about your servers, sites, domains and billing through support tickets. You can write and reply in the panel, or simply by email: both end up in the same ticket.

Open a ticket

1. Start a new ticket

   Choose Support at the bottom of the sidebar, then New ticket. Or use the help menu (?) at the top of the panel.

2. Say what it's about

   Pick the topic that fits best:

   Server or site problem	Errors, slowness or downtime
   Billing and payments	Invoices, cards, PayPal, plans
   Domains and SSL	DNS records and certificates
   CDN	Amazon CloudFront and caching
   Moving a site	Bringing a site to Rabbitflare
   Account and sign-in	Login, email or password
   Before you sign up	Plans, features, anything
   Something else	Feedback or other questions

3. Choose the site or server, and how urgent it is

   Choosing the site or server tells us where to look. Then pick how urgent it is: general question (nothing is broken), something isn't working (a feature or site misbehaves), a site is down (offline or badly broken).

4. Describe it

   Add a short summary, like “Checkout page shows a 500 error”, then describe what's happening. You can format the text, with lists and links, and attach up to 5 files of up to 10 MB each, like screenshots of an error. The form suggests what's worth including for each topic.

app.rabbitflare.com/support/new

Replies

We reply on the ticket's page and by email. Answer either way: write on the ticket's page, or simply reply to our email. Your tickets are listed under Support, with the ones waiting for your reply marked. A closed ticket opens again when you reply to it.

Without signing in

Can't sign in, or not a customer yet? Use the form at rabbitflare.com/support, or email [email protected].