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How can we help?

Open a ticket and a person on our team will reply by email. Every ticket gets a reference number, so nothing gets lost along the way.

1 You send a ticket It gets a reference number straight away.
2 We confirm it by email So you know it reached us.
3 A person replies By email, to the address you give us.

The support form needs JavaScript. You can also email us at support@rabbitflare.com.

1What do you need help with?

Server or site problem Errors, slowness or downtime Billing and payments Invoices, cards, PayPal, plans Domains and SSL DNS records and certificates CDN Amazon CloudFront and caching Moving a site Bringing a site to Rabbitflare Account and sign-in Login, email or password Before you sign up Plans, features, anything Something else Feedback or other questions

Pick a topic above and we'll show a quick tip that might solve it straight away.

Tell us the site's address and what you see. The exact error message, or a screenshot of it, helps most. Your server's Graphs and Activity log in the control panel show when a problem started. Open the control panel

Invoices, payment methods and plan changes are all under Billing in the control panel. Please never send a full card number: we'll never ask for one. Open Billing

After you add a domain, the panel shows the DNS records to create. Once they're live, we verify them and issue a free SSL certificate automatically. DNS changes can take a while to reach everyone.

Turning the CDN on takes about 5 to 10 minutes. If visitors still see an old file after you've changed it, use Clear cache on the site's CDN tab.

Tell us where the site is hosted now and roughly how big it is. If the move needs SFTP or database access, we'll arrange it with you.

Forgot your password? You can reset it yourself from the sign-in page. Write from the email address your account uses, so we can find it quickly. Reset your password

Every plan includes unlimited sites, unlimited traffic, free SSL, weekly backups and the free CDN. Ask us anything about plans, regions or moving your sites. See plans and pricing

Ideas, feedback and questions of every kind are welcome. A person reads every ticket.

2How urgent is it?

General question Nothing is broken Something isn't working A feature or site misbehaves A site is down Offline or badly broken

Tickets marked “A site is down” are flagged as urgent for our team.

3Tell us more

Your name

Email address

We'll reply here. Use your account's address if you have one.

Site or server (optional)

Subject

Message 0 / 5000

Please don't include passwords or card numbers: we'll never ask for them.

Attachments (optional) Choose files, drop them here, or paste a screenshot Up to 3 files: images, PDFs or .txt/.log files, 5 MB each

Website

You can also email us at [email protected].

We use these details only to answer your ticket. See our Privacy Policy.

Ticket received

Your reference number is

We've emailed a confirmation to , and that's where our reply will come. Don't see it in a few minutes? Check your spam folder.

Ticket received

Just now, with its reference number.
A person on our team reads it

Keep the reference number handy if you write to us about it.
We reply by email

Reply to our email to keep the conversation going.

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What helps us help you

The site's address, or the server's name
What you expected, and what happened instead
When it started, and anything you changed
A screenshot of any error message

Quicker in the control panel

Invoices and payment methods
Reset your password
Your servers and sites

Common questions Backups, domains, billing and more

Can't use the form? Email [email protected].

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